AI Powered SaaS

AI agents that run your customer experience, built into one platform.

FieldForge runs on AI: a voice agent for phone support, a chatbot for web support, and a guided chat assistant for onboarding, each configured and tuned for the industry the customer works in.

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Live inside FieldForge

Four AI projects built end to end: a voice agent for phone calls, a chatbot for the website, a guided chat assistant for onboarding, and a dedicated chatbot for customers approaching renewal.

Live projects

100%

Configured, tested, tuned

What We Do

Keeping customers and teams on the same page

FieldForge is a SaaS platform for multi-location businesses, and uses AI agents to handle the conversations that used to fall through the cracks.

📞

Answer every call

An AI voice agent picks up, checks the account, answers billing and renewal questions, and logs a ticket for anything that needs follow-up.

🚀

Onboard without the back and forth

New customers get a guided chat walkthrough of the product, a quick video tour, and milestone tracking to follow their progress.

🛠️

Built like a real implementation

Every agent here went through requirements discovery, configuration, UAT, and post launch tuning, the same process a customer implementation would follow.

AI in Action

Work Samples & Case Studies

A closer look at how each agent was configured, tested, and tuned, documented the way a real implementation would be.

Voice Agent

AI Voice Agent: Configuration, Tuning & Call Handling

A live phone number connected to a real voice agent. Caller identification, live CRM lookups, ticket creation, and ongoing tuning of workflows, prompts, and guardrails.

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Chatbot

AI Chatbot: Web Support & Configuration

The chat widget running on this site, try it now with the bubble in the corner. Conversational workflows, prompts, guardrails, and escalation, tuned for web support.

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Onboarding

AI Onboarding Assistant

A guided chat walkthrough for new customers, from kickoff through go live, plus a short video tour of the dashboard. Step by step product education and milestone tracking.

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Renewal

AI Renewal Chatbot: Live Lookups & Retention

A text based assistant for signed-in renewal customers. Live plan and billing lookups, plus a proactive nudge about the renewal date and a testimonial discount offer.

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Behind the Build

Why FieldForge exists

FieldForge is a self directed portfolio project built by Chelsea Fry to show how AI agents get configured, tested, and launched in real implementation work, from requirements discovery through go live and post launch tuning.

Built by

Chelsea Fry

Customer Success & Business Systems professional, over a decade of experience in SaaS implementation, CRM administration, and workflow automation, now applying that background to AI powered business systems.

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